There are two ways to make a complaint: an informal complaint, and a formal grievance.


1. An informal complaint:
An informal complaint is a good way to go if the discrimination is not affecting you too badly or urgently at the moment and you'd like the issue to be resolved quickly.


If you want to make an informal complaint, you should arrange a meeting with the person you plan to complain to so that you're not disturbed. Make sure you know what you want to say before the meeting - write notes if you’re worried you might forget something.


You should cover the following topics in the meeting:

  • what happened and why you think it's discrimination
  • share any evidence you have, for example an inappropriate email from your manager
  • make it clear how you want the problem to be solved


Keep a note of what happens at the meeting - especially if your employer agrees to do something. After the meeting, you should write to your employer to confirm what was agreed in the meeting, and ask them to confirm in writing that they also agree. Having these notes on hand will help if you have to take the problem further. For example, you’ll be able to use them as evidence if you raise a grievance.


Make sure your employer sets a date for doing what they agreed to do, so that you can chase them if necessary. If you haven't heard from your employer after a couple of weeks, send a follow-up email or letter.

2. Raise a formal grievance:

It might be best to raise a grievance if you're not getting anywhere with your informal complaint. There's some really useful guidance on how to raise a formal grievance here.



If you have any questions about the information above and would like to speak to an Organise staff member directly, use this link to send us a message and we'll get back to you as soon as we can.